Question 1

What is Shopdealplex.in?

Accepted Answer

shopdealplex is your one-stop online marketplace for all your daily needs.

Question 2

What is the typical delivery time for grocery orders?

Accepted Answer

Dealplex aims for delivery within 10–30 minutes for nearby dark stores, depending on your location, order size, and item availability. Exact estimated delivery time is displayed before you place the order.

Question 3

Is there a delivery fee on grocery orders?

Accepted Answer

A small delivery or handling fee may apply based on order value and distance. The exact fee is always shown at checkout before you confirm your order. Many stores offer free delivery above a minimum cart value.

Question 4

Can I schedule a grocery delivery for later instead of instant delivery?

Accepted Answer

Yes, where available, you can choose a scheduled delivery slot instead of instant delivery, which is useful for planned weekly or bulk grocery orders.

Question 5

What happens if an item I ordered is out of stock?

Accepted Answer

If an item becomes unavailable after you order, you will be notified in the app, and the amount for that item will be refunded or adjusted automatically.

Question 6

Can I edit or add items to my order after placing it?

Accepted Answer

Once an order is placed and accepted for packing, it usually cannot be edited. You would need to cancel (if eligible) and place a new order, or place a fresh order separately.

Question 7

How do I cancel a grocery order?

Accepted Answer

You can cancel from the Orders section as long as the order has not been packed or dispatched. Once it is out for delivery, cancellation may not be possible.

Question 8

What is the return or refund policy for grocery items?

Accepted Answer

Damaged, expired, or incorrect items can be reported within a short window after delivery through the app, and you will be offered a replacement or refund after verification.

Question 9

Do I get a bill or invoice for my grocery order?

Accepted Answer

Yes, a digital invoice is generated automatically for every order and is accessible from your order history in the app.

Question 10

Can I order fruits, vegetables, and perishables along with packaged groceries?

Accepted Answer

Yes, depending on store availability, you can order fresh produce, dairy, and packaged goods together in a single cart.

Question 11

Is there a minimum cart value for free delivery?

Accepted Answer

Many stores offer free or reduced delivery charges above a certain cart value, which is displayed on the cart page before checkout.

Question 12

How do I know if Dealplex grocery delivery is available in my area?

Accepted Answer

Enter or allow access to your delivery address in the app; available stores and estimated delivery times for your exact location will be shown automatically.

Question 13

Can I reorder my previous grocery list easily?

Accepted Answer

Yes, your past orders are saved in order history, and you can reorder the same items in one tap without searching again.

Question 14

What if my delivery partner cannot find my address?

Accepted Answer

The delivery partner will attempt to contact you via the in-app call or chat feature; keeping your address details and a reachable phone number updated helps avoid delays.

Question 15

Are prices on Dealplex the same as in physical stores?

Accepted Answer

Prices may vary slightly from in-store pricing due to platform discounts, delivery costs, or partner-store pricing, and are always shown clearly before you pay.

Question 16

How do I track my food order in real time?

Accepted Answer

Once a restaurant accepts your order, you can track each stage like preparing, picked up, and out for delivery, live on the map within the Orders section.

Question 17

What if my food order arrives late?

Accepted Answer

Estimated delivery times are shown at checkout based on live traffic and restaurant load; if there is a significant delay, you can check live status in-app or contact support.

Question 18

Can I cancel a food order after placing it?

Accepted Answer

You can attempt to cancel before the restaurant starts preparing your order. Once preparation begins, cancellation may not be possible or may be subject to a partial charge.

Question 19

What happens if my food order is missing items or wrong?

Accepted Answer

Report the issue through the Help section within the order details, and after verification you will be offered a refund or credit for the missing or incorrect items.

Question 20

Can I add special cooking instructions to my order?

Accepted Answer

Yes, most items allow you to add notes such as 'less spicy' or 'no onions' during checkout, which are sent directly to the restaurant.

Question 21

Can I tip my delivery partner through the app?

Accepted Answer

Yes, an optional tip can usually be added either at checkout or after delivery is completed, going entirely to the delivery partner.

Question 22

Is there a way to see restaurant ratings and reviews before ordering?

Accepted Answer

Yes, every restaurant listing shows a rating along with customer reviews to help you decide before placing an order.

Question 23

What if the food delivered is of poor quality or not fresh?

Accepted Answer

You can raise a complaint with photos through the Help section, and our team reviews it with the restaurant partner for a refund or resolution.

Question 24

Can I order from multiple restaurants in a single delivery?

Accepted Answer

Typically, each order is placed with a single restaurant to ensure food quality and timely delivery; ordering from multiple restaurants requires separate orders.

Question 25

Are there packaging charges on food orders?

Accepted Answer

Some restaurants apply a small packaging charge, which is itemised and shown clearly in your bill before payment.

Question 26

Can I pre-book a food order for a later time?

Accepted Answer

Where supported by the restaurant, you can schedule an order in advance for a specific delivery time, useful for office lunches or planned events.

Question 27

What payment options are available for food orders?

Accepted Answer

You can pay via UPI, debit/credit card, net banking, wallet balance, or cash on delivery where available.

Question 28

What types of parcels or goods can I send through Dealplex?

Accepted Answer

You can send documents, small packages, and household or business goods, subject to size, weight, and item restrictions shown in the app.

Question 29

How is the delivery charge for a parcel calculated?

Accepted Answer

Charges are based on distance, parcel weight or size, and vehicle type selected (two-wheeler, mini-truck, etc.), shown upfront before booking.

Question 30

Can I track my parcel in real time?

Accepted Answer

Yes, once a delivery partner is assigned, you can track the parcel's live location on the map until it reaches the destination.

Question 31

What items are restricted or not allowed for delivery?

Accepted Answer

Illegal items, hazardous materials, and certain restricted goods cannot be shipped; a list of prohibited items is available within the booking flow.

Question 32

What happens if my parcel is damaged or lost during delivery?

Accepted Answer

You can file a claim through the app's support section with order details; eligible cases are investigated and compensated as per policy.

Question 33

Can I book a vehicle for bulky goods like furniture or appliances?

Accepted Answer

Yes, larger vehicle options such as mini-trucks are available for bulky or heavy goods, selectable at the time of booking.

Question 34

Is there same-day delivery for parcels?

Accepted Answer

Yes, most parcel bookings on Dealplex are designed for same-day, on-demand delivery within the city.

Question 35

How do I get a delivery confirmation or proof of delivery?

Accepted Answer

A delivery confirmation, often including an OTP entry or photo, is logged in the app and accessible from your order history.

Question 36

Can businesses use Dealplex for regular parcel or goods delivery needs?

Accepted Answer

Yes, businesses can use the platform for recurring delivery needs; for high-volume or contractual logistics, our B2B partnership team can be contacted at sales@dealplex.in.

Question 37

What types of travel can I book through Dealplex?

Accepted Answer

You can book trains, flights, hotels, bus tickets, and train tickets, all from within the Travel section of the app.

Question 38

How do I cancel or reschedule a flight or hotel booking?

Accepted Answer

Cancellations and reschedules can be initiated from the Bookings section; refund or rebooking eligibility depends on the railways, airline or hotel's individual cancellation policy.

Question 39

Will I get a full refund if I cancel my travel booking?

Accepted Answer

Refund amounts depend on how far in advance you cancel and the fare or rate type selected; non-refundable bookings may not be eligible for a refund.

Question 40

How do I know if my flight or hotel booking is confirmed?

Accepted Answer

A confirmation with your booking ID, PNR (for railways, flights), or hotel voucher is sent to your registered email and shown in the app immediately after successful payment.

Question 41

Can I book travel for someone else using my account?

Accepted Answer

Yes, you can enter different traveller details during booking; the ticket or voucher will be issued in the name of the actual traveller.

Question 42

Are hotel prices on Dealplex inclusive of taxes?

Accepted Answer

Final prices shown at checkout are generally inclusive of applicable taxes, though some properties may charge additional fees directly at check-in, which is mentioned in the listing.

Question 43

Can I add travel insurance while booking trains, flights or buses?

Accepted Answer

Where available, optional travel insurance can be added during checkout for additional protection against cancellations or emergencies.

Question 44

What documents do I need to carry for train or domestic flight travel?

Accepted Answer

A valid government-issued photo ID is required at the airport along with your e-ticket or boarding pass for domestic travel.

Question 45

Can I get a GST invoice for business travel bookings?

Accepted Answer

Yes, GST invoices for eligible bookings can usually be downloaded from your booking confirmation or requested through support for business travel needs.

Question 46

What if there is a schedule change or cancellation by the airline, buses or railways?

Accepted Answer

You will be notified of any railways, buses or airline-initiated changes, and the platform will assist with rebooking or refund as per the airline's policy.

Question 47

What payment methods does Dealplex support?

Accepted Answer

Dealplex supports UPI, debit and credit cards, net banking, and Dealplex wallet balance, along with cash on delivery for eligible services.

Question 48

My payment failed but the amount was deducted. What do I do?

Accepted Answer

In most cases, the amount is automatically refunded to your original payment method within a few hours to a few business days; if not, raise a complaint through the app's payment support section.

Question 49

How long does a refund take to reflect in my account?

Accepted Answer

Refunds to UPI or bank accounts typically take a few hours up to 5–7 business days depending on your bank, while refunds to Dealplex wallet are usually instant.

Question 50

What is the Dealplex wallet, and how do I use it?

Accepted Answer

The Dealplex wallet lets you store refunds, cashback, and added balance for faster checkout on future orders across all modules like groceries, food, travel, and more.

Question 51

Is it safe to save my card details on Dealplex?

Accepted Answer

Yes, saved card details are tokenised and stored securely as per RBI guidelines, meaning your actual card number is not stored directly on Dealplex servers.

Question 52

Are there any hidden charges on payments made through Dealplex?

Accepted Answer

No hidden charges are applied; any applicable convenience fee, delivery charge, or tax is itemized and shown clearly before you confirm payment.

Question 53

Can I pay using a combination of wallet balance and another payment method?

Accepted Answer

Yes, where supported, you can apply your wallet balance first and pay the remaining amount via UPI, card, or net banking.

Question 54

What should I do if I notice an unauthorized transaction on my account?

Accepted Answer

Report it immediately through the app's help section and contact your bank to secure your account, as quick reporting helps with faster resolution.

Question 55

Is Dealplex compliant with RBI and UPI security guidelines?

Accepted Answer

Yes, Dealplex follows applicable RBI and NPCI guidelines for digital payments, including secure authentication and data protection standards for all transactions.

Question 56

What documents are required to rent a self-drive car?

Accepted Answer

A valid driving licence and a government-issued ID proof are required, along with a refundable security deposit depending on the vehicle category.

Question 57

Is fuel included in the rental price?

Accepted Answer

Generally, fuel is not included. The vehicle is provided with a certain fuel level; you are expected to return it with the same level, or refuel charges may apply.

Question 58

What is the minimum age to rent a self-drive vehicle?

Accepted Answer

Most rental categories require the renter to be at least 21 years old with a valid driving licence held for a minimum period, as specified in the rental terms.

Question 59

What happens if the rented vehicle breaks down during my trip?

Accepted Answer

In case of a breakdown, you can contact in-app support for roadside assistance, a replacement vehicle, or further guidance.

Question 60

Is the security deposit refundable?

Accepted Answer

Yes, the security deposit is returned after the vehicle is checked in, provided there is no damage or policy violation.

Question 61

Can I extend my rental period while the vehicle is still with me?

Accepted Answer

Yes, rental extensions can usually be requested through the app, subject to vehicle availability for the extended period.

Question 62

What if I return the vehicle late?

Accepted Answer

Late returns may attract additional hourly or daily charges as specified in the rental agreement shown at the time of booking.

Question 63

Is insurance included with vehicle rentals?

Accepted Answer

Basic insurance coverage is typically included, with details on what is covered shown during booking. Additional coverage options may be available.

Question 64

What if I am unhappy with the cleanliness or condition of a rented vehicle?

Accepted Answer

Report condition issues immediately at pickup through the app with photos, which helps with deposit settlement and improves future vehicle quality checks.

Frequently Asked Questions

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